Terms and Conditions
USA or Canada
Please note that due to insurance issues, we are unable to supply to those countries
Customers e-mail orders direct to firstname.lastname@example.org for VAT Free Purchases
Now that we have left the European Union all purchases will be free of VAT. Please note the you may be required to pay an import duty depending on the customs rules in each country.
All prices shown on the web shop do not include sales tax.
This will be added at the checkout stage.
Terms of Business
Goods are invoiced in pounds sterling at prevailing prices at the time of order.
We reserve the right to alter or amend prices at any time.
Carriage charges stated are for UK Mainland deliveries.
Customers in the EU and Rest of the World will be notified of extra carriage
charges when the order is processed. Payment must be received before dispatch.
Goods will only be dispatched on receipt of payment in full.
Please allow 2-3 days for delivery within the UK unless otherwise agreed.
Delivery times for destinations outside the UK will vary according to the country.
Please ensure that a carrier is able to deliver in normal working hours to
the dispatch address. There will be a charge for parcels returned where
the carrier is unable to obtain a signature.
Returns must be accompanied by full documentation (ie. invoice, date of supply)
Goods ordered in error, will be eligible for return but must be in their original
packaging and a re-saleable condition. A refund will be given minus the
original postage cost and a small re-stock fee.
Goods sent in error or incomplete will be exchanged or refunded at no cost
to the customer.
In all cases, the goods must be returned to us within 14 days of purchase
From 25.05.18 new GDPR regulations come into force and we have to inform you what date we hold for our customers and how we use it. The information you supply when ordering is held by us soley to process the order and provide customer care. Any credit card information is destroyed once the payment is confirmed. We send newsletters only to those who subscribe and anyone wishing to be removed from that list should e-mail email@example.com. We do not share customer information with any third party.